Shipping & Return Policy

Prices on Icelus Clothing are including VAT and excluding shipping costs. The shipment costs are automatically calculated by our system before proceeding to payment. Of course this varies by country of destination.

 Destination            €      
 Netherlands         3,95
 EU          10
Worldwide        17,50


- For orders over € 69.90 you pay NO shipping. Every order within the Netherlands will be sent to you free of charge to your desired delivery address. The total purchase price upon return should be above the € 69.95, otherwise the shipping at € 3.95 will still be charged.
- The order is always delivered to the address which you have identified as your billing address, unless you have specified in the order that the order to a different delivery address is to be delivered from the billing address. If you have ordered multiple items and one of these articles does not appear to be immediately available, the items in stock will be reserved until your order is complete.

 

Delivery

We strive to provide products that are ordered on weekdays before 17:00, to provide the following (working) day. If we can not supply you will be informed on time. 

The delivery varies by product and size. In addition, the delivery may be different if you pay using bank transfer. Once we receive payment amount may have to receive it, your order is shipped.

The products are sent to a mailbox package, the big advantage is that you do not need to be home when the package is delivered! Our orders are delivered by Post NL.

If the ordered item is temporarily out of stock, it is possible that subsequent delivery is ultimately impossible. In that case, we will inform you as soon as possible and will void your order. All mentioned delivery times are indicative only and do not create any right or liability. Of course you will be able to refund or replacement of your product.

When you have specified an incorrect address for delivery, we are unfortunately forced the extra fee for you to charge.Exceeding the maximum delivery time of five weeks, you have the right to terminate the contract without charge. You are requested to contact Icelus Clothing. Any payments will be reimbursed within a few working days after notification credited.

Returns

To participate doubts about the sizes of our shirts off has prepared a comprehensive size chart, which can be found on the product pages.

If you have questions about the above issues, do not hesitate and feel free to contact our customer service via info@icelusclothing.com

You have the right to return the product within 14 days of receipt, if the product is damaged, worn, washed or otherwise clearly used or modified and, if possible, is equipped with its original packaging (info) tickets. Obviously not we consider an appropriate article as a supported product.
Never store items in a smoky room or in a kitchen as articles with an odor not be accepted as a return.

The return procedure is as follows:

1. Send your products return to the return address above the bottom of the page. When you are no longer in possession of the original packing slip, please add a note to your return stating your details, order number and the reason for return.
2. The package can be stamped at an issue PostNL point. Keep your proof of shipment that you receive from the employee PostNL. TIP! If your return / exchange through a mailbox matches, we advise you to prepay these as standard mail and in the nearest mailbox in your neighborhood post.
The return of the article by the customer must be done at their own expense. Send your return postage prepaid because we do not work with a box number. That may be in its original packaging / packing box.
3. Unstamped packages are not accepted. You are solely responsible for the arrival of your return.
4. Upon receipt of your return, the refund within 2 days will be transferred to you. When the money in your account is then dependent on the speed of the banks themselves.

* Returning the Stone Bracelets, Caps and Sale Products is not possible. 

Return address

De Mississippi 2

5152 VV Drunen

The Netherlands